01Who we are
This website, flatwhitecrossfit.com, is shared by two independently owned and operated Sydney gyms: Flat White Fitness in Rhodes and Flat White CrossFit in Strathfield South. Each gym is responsible for the personal information it collects about its own members, trialists and visitors — in this policy, “we” and “us” means the gym you deal with.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
02What we collect
Depending on how you interact with us, we may collect:
- Contact details — your name, email address, phone number and date of birth.
- Health & fitness information — injuries, medical conditions, medications and fitness goals you share so we can coach you safely.
- Emergency contact and guardian details, including for kids-program participants.
- Payment and billing details processed through our payment providers.
- Bookings and attendance — class history, trial and drop-in records, waivers you sign.
- Photos and videos taken during classes or events, where you have consented.
- Website data — pages visited, device and browser information, collected via cookies.
03How we collect it
We collect information directly from you — when you submit a free-trial, drop-in, timetable or contact form on this site, sign up or sign a waiver at the gym, or contact us by phone, SMS, email or social media — and through our booking and membership software when you create an account or book classes.
Some website data is collected automatically through cookies and analytics tools (see Cookies & analytics).
04How we use it
- To set up and manage your trial, membership, bookings and payments.
- To coach and program safely for your body, injuries and experience level.
- To contact you about your bookings, timetable changes and gym announcements.
- To send marketing you have opted in to (see Marketing).
- To keep proper records of incidents, waivers and child-safety requirements.
- To improve our classes, programs and this website.
05Health information
Information about your health is sensitive information under Australian privacy law. We only collect it with your consent, we only use it to program and coach safely and to respond to emergencies, and it is shared with our coaching staff strictly on a need-to-know basis.
07Marketing
With your consent we may send occasional emails or SMS about classes, events, programs and offers. You can opt out at any time — use the unsubscribe link in any email, reply STOP to any SMS, or just tell us. We comply with the Spam Act 2003 (Cth).
08Storage & security
Your information is stored in reputable cloud-based systems, some of which may host data overseas (for example in the United States). We take reasonable steps to protect it from misuse, loss and unauthorised access, and we keep it only for as long as we need it or as the law requires, after which it is deleted or de-identified.
09Cookies & analytics
This site uses cookies to make it work properly and to understand, in aggregate, how visitors use it. You can block or delete cookies in your browser settings — the site will still work, though some features may be limited.
10Kids & guardians
Our kids programs are enrolled by a parent or guardian, and we collect participant information from that adult — including any health details needed to coach safely. We do not knowingly collect personal information directly from children through this website.
11Access, correction & complaints
You can ask us at any time to access or correct the personal information we hold about you — contact the gym you deal with using the details below and we will respond within a reasonable period (usually 30 days).
If you have a privacy concern, raise it with us first and we will do our best to resolve it. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
12Changes & contact
We may update this policy from time to time — the latest version will always be posted on this page with the date above. Questions or requests can go to either gym: